> ## Documentation Index
> Fetch the complete documentation index at: https://docs.predictamarkets.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions and answers about using Predicta Markets

## Frequently Asked Questions

Common questions and answers to help you use Predicta Markets effectively.

## Account Questions

<AccordionGroup>
  <Accordion title="How do I change my password?">
    Go to Profile → Settings → Change Password. Enter your current password and your new password, then save changes.

    If you signed up with Google, you may not have a password set. You can add one from your profile settings.
  </Accordion>

  <Accordion title="Can I have multiple accounts?">
    No, one account per person. Multiple accounts may be subject to closure. Contact support if you need help with account access.
  </Accordion>

  <Accordion title="What currencies are supported?">
    Predicta uses PT (Predicta Tokens) internally. You can set a display currency (USD, KES, TZS, etc.) to view your balance in a familiar currency. Hover over any balance to see its USD equivalent.
  </Accordion>

  <Accordion title="How do I update my profile information?">
    Go to your Profile page, click "Edit Profile", make your changes, and save. You can update your name, phone number, date of birth, and location.
  </Accordion>

  <Accordion title="Can I sign up with Google?">
    Yes! On the sign-up page, click **"Sign up with Google"** to create an account instantly using your Google credentials. No password setup required.
  </Accordion>
</AccordionGroup>

## Referral Questions

<AccordionGroup>
  <Accordion title="How does the referral program work?">
    Every Predicta account has a unique referral code. Share your link (`predictamarkets.com/join/{your-code}`) with friends. When someone registers using your link, the referral is credited to your account.
  </Accordion>

  <Accordion title="Where do I find my referral code?">
    Your referral code is on your Profile page. Your referral link is `predictamarkets.com/join/{your-code}`.
  </Accordion>

  <Accordion title="How do I make sure a referral is captured?">
    The person you're referring should click your referral link **before** registering. Visiting the link stores the referral automatically, so it's captured when they sign up.
  </Accordion>

  <Accordion title="Are referral codes case-sensitive?">
    No. Referral codes work in uppercase or lowercase — sharing your code in any format is fine.
  </Accordion>
</AccordionGroup>

## Trading Questions

<AccordionGroup>
  <Accordion title="What's the minimum trade size?">
    You can buy as few as 1 share. Check individual market details for any minimum order requirements.
  </Accordion>

  <Accordion title="Can I cancel an order?">
    Yes, you can cancel any open order from the Orders page. Once an order is filled, it cannot be cancelled. Funds are immediately returned when you cancel.
  </Accordion>

  <Accordion title="How quickly do orders fill?">
    It depends on market liquidity. Some orders fill instantly if there's a matching order; others may take time. You can always cancel open orders if needed.
  </Accordion>

  <Accordion title="What happens if my order doesn't fill?">
    Your order stays in the order book until it fills or you cancel it. You can cancel and place a new order at a different price.
  </Accordion>

  <Accordion title="Can I change my order after placing it?">
    You can cancel any open order and place a new one. Once filled, orders cannot be changed.
  </Accordion>

  <Accordion title="What's the difference between limit and market orders?">
    Limit orders let you set a specific price — they may not fill immediately. Market orders fill instantly at the current price, guaranteeing execution.
  </Accordion>
</AccordionGroup>

## Market Questions

<AccordionGroup>
  <Accordion title="How are markets resolved?">
    Markets resolve based on their specific resolution criteria. Some resolve automatically using tracked data (e.g. sports scores, stock prices); others are resolved by admins based on the market's stated criteria.
  </Accordion>

  <Accordion title="When do I get paid?">
    After a market settles, payouts are processed automatically to winners. This usually happens shortly after the market resolves.
  </Accordion>

  <Accordion title="Can I create any market?">
    You can create markets, but they must be approved first. Markets need clear questions, specific resolution criteria, and appropriate expiration dates. Some topics may be prohibited.
  </Accordion>

  <Accordion title="How long does market approval take?">
    Usually 24–48 hours, but may vary depending on volume and complexity. You'll be notified when your market is reviewed.
  </Accordion>

  <Accordion title="Can I edit my market after it's approved?">
    No, markets cannot be edited once approved. Make sure all information is correct before submitting. Contact support if critical changes are needed.
  </Accordion>

  <Accordion title="What happens if a market is cancelled?">
    If a market is cancelled, all orders are refunded and no payouts are made. Your funds are returned to your account.
  </Accordion>
</AccordionGroup>

## Payment Questions

<AccordionGroup>
  <Accordion title="What payment methods are supported?">
    Predicta supports Paystack (card & mobile money), cryptocurrency via NowPayments, SWIFT bank transfer, INMBank, and M-Pesa. Available methods may vary by region.
  </Accordion>

  <Accordion title="How long do deposits take?">
    * **Paystack / M-Pesa**: Instant after confirmation
    * **Cryptocurrency**: A few minutes after blockchain confirmation
    * **SWIFT**: 1–5 business days
    * **INMBank**: Varies by method
  </Accordion>

  <Accordion title="Are there deposit fees?">
    Predicta does not charge deposit fees, but your payment provider may have their own fees. Check with your provider before depositing.
  </Accordion>

  <Accordion title="How long do withdrawals take?">
    Usually 1–3 business days depending on the withdrawal method.
  </Accordion>

  <Accordion title="Are there withdrawal fees?">
    Some withdrawal methods may have fees, which are deducted from the withdrawal amount. Check the details when setting up your withdrawal method.
  </Accordion>

  <Accordion title="Can I withdraw funds that are in suspense?">
    No, you can only withdraw available funds. Funds in suspense are reserved for open orders. Cancel orders to free them up.
  </Accordion>
</AccordionGroup>

## Portfolio Questions

<AccordionGroup>
  <Accordion title="How do I view all my positions?">
    Go to the "Portfolios" page in the sidebar. You'll see all markets where you have positions, with your holdings and current values. Click any row to expand and see position details.
  </Accordion>

  <Accordion title="How do I calculate my profit or loss?">
    Your portfolio shows profit/loss for each position. It's calculated as: (Current Price × Shares) − (What You Paid). Positive = profit, negative = unrealised loss.
  </Accordion>

  <Accordion title="Can I see my trading history?">
    Yes — go to the "Trades" page to see all completed trades. The "Orders" page shows your full order history.
  </Accordion>

  <Accordion title="How do I close a position?">
    Sell all your shares in that market. Go to the market page or your portfolio, click "Sell", enter the quantity, and confirm.
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="The app is slow or not loading">
    Try refreshing the page, clearing your browser cache, or checking your internet connection. If issues persist, contact support.
  </Accordion>

  <Accordion title="I'm having trouble logging in">
    Check that you're using the correct email and password. Use the "Forgot Password" link if needed. Make sure your email is verified.
  </Accordion>

  <Accordion title="My balance isn't updating">
    Try refreshing the page. Balance updates are real-time but may take a moment. Check Payment History if a recent deposit isn't showing.
  </Accordion>

  <Accordion title="I can't place an order">
    Check that you have sufficient available balance (not just total balance). Make sure the market is OPEN and accepting trades. Verify all fields are filled correctly.
  </Accordion>
</AccordionGroup>

## Getting Help

### Support Resources

* **Email Support**: [contact@predictamarkets.com](mailto:contact@predictamarkets.com)
* **Documentation**: Browse this user guide for detailed information

### When to Contact Support

* Technical issues that persist after troubleshooting
* Payment or withdrawal problems
* Account access issues
* Questions about specific markets or payouts

<Tip>
  Before contacting support, check this FAQ and the rest of the user guide — most common questions are answered here.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Getting Started" icon="rocket" href="/user-guide/getting-started">
    New to Predicta? Start here.
  </Card>

  <Card title="Glossary" icon="book" href="/user-guide/glossary">
    Learn key terms and definitions.
  </Card>
</CardGroup>