> ## Documentation Index
> Fetch the complete documentation index at: https://docs.predictamarkets.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Withdrawing Funds

> How to withdraw funds from your Predicta account

## Withdrawing Funds from Predicta

Learn how to withdraw your available balance to a bank account or mobile money wallet.

## Before You Can Withdraw

Withdrawals require you to meet two conditions first:

1. **Make a deposit** — fund your account with a minimum qualifying amount
2. **Place at least one order** — trade on at least one market

If either condition is unmet, the Withdrawals page shows a banner explaining what's needed and links directly to **Add Funds** or the Markets page.

<Note>
  Only your **available balance** can be withdrawn. Funds in suspense (reserved for open orders) must first be released by cancelling those orders.
</Note>

## Withdrawals Page Layout

Click **"Withdrawals"** in the sidebar. The page has three tabs:

| Tab                | Description                                                   |
| ------------------ | ------------------------------------------------------------- |
| **New Withdrawal** | Start a new withdrawal request                                |
| **History**        | All your past withdrawal requests and their statuses          |
| **Methods**        | Your saved withdrawal methods (bank accounts, mobile wallets) |

## Setting Up a Withdrawal Method

### First-Time Setup

1. Go to **Withdrawals → Methods**
2. Click **"Add New Method"**
3. Choose the method type and fill in the details

### Bank Transfer

1. Select your bank from the list
2. Enter your account number and account name
3. Save the method

### Mobile Money

1. Select your provider (M-Pesa, etc.)
2. Enter your registered mobile number
3. Save the method

<Tip>
  Save multiple withdrawal methods and choose which one to use each time.
</Tip>

## Requesting a Withdrawal

### Step 1: Open New Withdrawal

Click **"Withdrawals"** in the sidebar, then **"New Withdrawal"**.

### Step 2: Select Method

Choose from your saved methods, or add a new one.

### Step 3: Enter Amount

1. Enter the amount to withdraw
2. Confirm you have enough **available** balance
3. Any applicable fees will be shown before you confirm

### Step 4: Review and Submit

1. Verify the amount and withdrawal method
2. Click **"Submit Withdrawal"**

## Tracking Withdrawals

Click the **History** tab to see all your withdrawal requests.

### Withdrawal Statuses

| Status         | Meaning                                 |
| -------------- | --------------------------------------- |
| **Pending**    | Request submitted, awaiting processing  |
| **Processing** | Being processed by the payment provider |
| **Completed**  | Funds sent successfully                 |
| **Failed**     | Processing failed — contact support     |
| **Cancelled**  | You cancelled before processing began   |

### Cancelling a Withdrawal

Withdrawals still in **Pending** status can be cancelled:

1. Find the withdrawal in the **History** tab
2. Click **"Cancel"**
3. Funds return to your available balance immediately

## Processing Times

| Method        | Typical time                  |
| ------------- | ----------------------------- |
| Mobile Money  | Same day or next business day |
| Bank Transfer | 1–3 business days             |

Times may vary by provider and country.

## Troubleshooting

### Withdrawal Not Processing

1. Check the status on the **History** tab
2. Verify your method details are correct (account number, phone number)
3. Contact support if it has been more than 3 business days

### Insufficient Balance Error

1. Check your **available** balance — not total
2. Cancel any open orders to release funds from suspense
3. Wait for recently completed trades to settle

### Withdrawals Unavailable / Blocked

If the page shows a "Withdrawals unavailable" banner, you need to:

* Deposit the required minimum amount
* Place at least one order on any market

Both conditions must be met before withdrawals unlock.

## Next Steps

<CardGroup cols={2}>
  <Card title="Payment History" icon="receipt" href="/user-guide/payment-history">
    View all your deposits.
  </Card>

  <Card title="Account Setup" icon="user-gear" href="/user-guide/account-setup">
    Manage account settings and preferences.
  </Card>
</CardGroup>