Payment History
The Payments page (sidebar) shows every deposit you’ve made and its current status.Payments vs Transactions: The Payments page shows only deposits (money coming in). The Transactions page (
/transactions) shows all account-level activity including credits, debits, and trading payouts.Viewing Payment History
- Click “Payments” in the sidebar
- All your deposits are listed with the most recent first
- Use the Status filter to narrow results
Payment Table Columns
Payment Statuses
Resuming a Pending Payment
If a payment is Pending, a “Resume” button appears in the Actions column. Click it to continue or retry that specific payment flow without starting over.Supported Payment Providers
Payments can come from any of the following (availability depends on your country):- PalmPay — mobile money (Kenya and select regions)
- SWIFT — international wire transfer
- Crypto (NowPayments) — cryptocurrency
- Paystack — card and mobile money (select regions)
- INMBank — bank deposits (select regions)
- M-Pesa — mobile money (select regions)
Best Practices
- Check after each deposit — confirm the status shows Completed
- Keep reference numbers — useful when contacting support about a specific payment
- Monitor pending payments — if a payment stays Pending for more than 30 minutes, use Resume or contact support
Troubleshooting
Payment Stuck in Pending
- Click “Resume” in the Actions column to continue the payment flow
- If Resume doesn’t help, check with the payment provider that the transaction was completed
- Contact support with the reference number if it’s been more than 30 minutes
Payment Showing as Failed
Failed payments mean no funds were taken. Simply start a new deposit — the failed record is kept for reference only.Next Steps
Funding Account
Learn how to add funds to your account.
Withdrawing Funds
Learn how to withdraw your balance.